Operational departments

Processes in the operational departments: Customer satisfaction is significantly influenced by the specific experiences that your guests have with the quality of the services in your hotel or restaurant. My job is to uncover your weak points and to remedy them with suitable restructuring measures in such a way that you do not incur any disproportionate costs or excessive effort. Furthermore, I will communicate the changes to the staff and organize suitable training courses so that the employees can quickly reorient themselves and find their way around the new structures. I will give you instructions for targeted quality management with the aim of ensuring the satisfaction of your guests consistently because it has a direct influence on hotel marketing and the long-term success of your company.